The experts at our company don’t reach out the users randomly. If the user needs any type of assistance related to printer error, they can call round the clock for making connection by dialing the numbers provided. For checking the existing authentication of the customer, the professional will ask for the details associated with individual including name, email id, contact number and much more. For registration, the experts ask the customers for providing postal address with the details associated with individual. This user’s detail is used for resolving the technical glitches or even availing the online support and services that includes new up gradation, problem solving, recent plans and the expiry date and more plans associated with security threats.
Our team never asks for any information associated to the cards (credit or debit) on the call while the user is registering for getting the printer guide. Information related to payment is directly typed by the customers. For the verification process of the payment process, the guideline for the printer uses the gateway of third party. For many cases associated to payment our expert opens to the information to third party for bit extent. All the cards related information is accessed through secure server. The level of security is high that ADV soft cannot get to access the number of the card.
Information related to System
We basically ask for information that is associated with the system of the user. Some common information includes purchase date, computer type, software attached, identification number, registry date, hardware configuration and model of the computer. All the described information is compulsory for giving perfect technical guidance, upgrading the tools for providing support and even helps in enhancing the support services.
In any of the circumstances, the guide related to printer is not associated with anything connected to the law. Our team never asks for any critical details associated to or even they don’t ask the existing customers for any of the payments. If it happens so with anyone then directly report on the numbers provided.